Returns & Refund Policy

We want you to be happy with your purchase. If something isn't quite right, please contact us at Cozy_Essentials@outlook.com.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible and include clear photos so we can assess the issue and provide an appropriate solution.

Returns

You have the right to request a return within 7 days of receiving your order.

Where possible, items should be returned unused, complete, and in their original packaging.

Customers are responsible for the cost of returning items to us. Return shipping costs are non-refundable unless the item is faulty or incorrect.

Non-Returnable Items

The following items cannot be returned:

• Personalised or custom-made products
• Hygiene and personal care products with broken seals
• Gift cards

Refunds

Once we have received and inspected your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.

Contact

If you have any questions about returns or refunds, please contact us at:

Email: Cozy_Essentials@outlook.com